PLANS 2024 - see the Newsletter for the COMPLETE AGreement

Bronze  -  Silver  -  Gold  - Platinum

Designated appliances covered by this agreement:

1. Primary HVAC unit*
2. Water Heater*
3. Primary Kitchen Refrigerator
4. Range
5. Washer/Dryer 
6. Dishwasher

*Primary HVAC units are eligible for replacement.

*Water Heater service includes repairs to Thermostats and Heating elements only.

*Coverage for the water heater excludes tankless and hybrid water heaters. 

*Optional coverage for the Senior Care Program at an additional cost. 

1.  Any cost above the specified maximum limit must be paid directly to the KPW Service Contractor by the member. (See pricing sheet.)

Exclusions apply - see service agreement for complete details

The Platinum Plan expands on the services of the Gold plan to include:

1. Interior faucet repairs. (If a replacement faucet is necessary, KPW will pay labor costs to install the replacement. Member will bear the cost of the replacement faucet. KPW will pay for the replacement of supply lines if needed.)
2. Washer hot and cold water supply valve repairs and replacement of exposed supply lines if needed.
3. Toilet repairs. (If a toilet must be replaced, KPW will pay labor costs only, and members will pay for the toilet.)
4. Minor plumbing stoppage that can be cleared by a hand auger. 
5. Minor repair to all (exposed) drain and supply piping that is not in the floors, walls, attics, ceilings or underground. 

* Optional coverage for the Senior Care Program at an additional cost. 

* Discounted work benefits are not scheduled by KPW, nor billed by KPW – they are between the member and vendor only.

Exclusions apply - see service agreement for complete details

EXCLUSIONS OF COVERAGE 

The member agrees to the following exclusions: 

HVAC

1. Portable or window air conditioning units.
2. Filters.  (Senior Care Plan members are exempted from this exclusion.)
3. Return grills, UV lights, ductwork, or zone systems.

Refrigerator

1. Sealed system failures/compressor failures in the primary refrigerator.
2. Wine coolers or mini-refrigerators.

Appliances

1.  Countertop microwaves or any other countertop appliance.
2. Racks, shelves, bins, wheels, lint screens, knobs, light bulbs, or mounting supports for any appliance.
3. Special accessories in any appliance such as Bluetooth, wi-fi, cameras, coffee makers, etc. 
4. Appliance software updates, upgrades, resets, or reboots.
5. Soap, fabric softener, or bleach dispensers in any appliance or sink.

Range

1. Burner rings, pans, or grates. Burners are covered.
2.  Glass tops on flat surface stoves or glass plates in microwaves.

Plumbing

1. Water softeners, RO systems, or any plumbing for those items. Whole house filters, under sink filters, or any add-on filters.
2.  Re-pipes or partial re-pipes, supply mains, drains, or water supply in the ground, floor, or walls. Outside drain cleanouts.
3. Bidets, toilet seats, toilet lids, or toilet tank lids.
4. Insta Hot (Tankless) systems or Hybrid Water Heaters
5. KPW will not repair or replace any sink, tub, shower enclosure, tub/shower drains, tub/shower pans, or fixtures. Shower/tub operating handles, valves, shower heads (including handheld) walk-in tubs, specialty tubs, and specialty shower assemblies are completely excluded from any coverage.

Maintenance

1.  Preventive maintenance or cosmetic repairs.
2. Cleaning of HVAC unit, appliances, vents, or ductwork.
3. Any gas line repair. Any gas line maintenance check.

Other

1. Contractor, builder, manufacturer defects, or any covered item subject to a class action lawsuit or recall.
2. Any structural material or structural changes required by the county or state code enforcement.
3. Repairs or replacement of any materials that are removed to perform covered services.
4. Electrical work or electrical permits required by the county.
5. Any solar-powered equipment.
6. Any repairs needed from remodeling.